Google Play balance (gift card or credit balance) If it takes longer, contact your carrier to check the status. Processing time can be affected by your carrier, but refunds will usually appear within 2 monthly billing statements. Mobile carrier billing (postpaid / contract) Processing time can be affected by your carrier and sometimes takes longer. Mobile carrier billing (prepaid / pay-as-you-go) Refunds are applied to your Google Play Credit balance. Refunds should appear on the user's e-Wallet account. Refunds should appear in the user's account. Contact the bank to recover funds.ĪirPay, TrueMoney Wallet, Linepay (Thailand only) If your credit card is no longer active, refunds will go to the bank that issued your card. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. If your refund is approved, the e-book or audiobook may be removed from your library and you may not be able to read or listen to it.
If a book in the bundle doesn't work, you may request a refund for that book within 180 days of purchase.You can request a full-bundle refund within 7 days of purchase, as long as you haven't downloaded or exported multiple books in the bundle.If the audiobook doesn’t work, you can request a refund at any time.South Korean customers: You can request a refund within 7 days of purchase, as long as you have not started listening to the audiobook.All sales are final, except for the following instances:.Refunds on audiobooks depend on where you bought the audiobook:
If someone took my checkbook full#
If you bought an e-books bundle, you’ll only be able to request a refund for the full bundle.If the e-book doesn’t work, you can request a refund at any time within 65 days of purchase.You may request a refund within 7 days of purchase, except for rentals of e-books for which all sales are final.Refund availability for single returns and books bundles If your e-book or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below. If you return a song or album, it may be removed from your library and you may not be able to listen to it.
If someone took my checkbook download#
Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly. For individual songs and albumsĭepending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded or played it. Note: For subscriptions to Pandora, Spotify, or other music streaming subscriptions, see the apps, games, and in-app purchases section above. You will still have access to the subscription until the end of the period you have paid for.
If you don’t want to subscribe any more, you can cancel your subscription.
Once your subscription starts you can’t get a refund for any payments you’ve already made. If you would still like a refund or you are requesting the refund for another reason, see the info below. If your music won't play, try to fix music playback issues. Option 2: Ask for a refund on the Google Assistant For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page.Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.If you don't find the order, you may have bought it on a different Google Account.If you have multiple refund requests, repeat these steps for each item you bought.You'll get a message that says "Thank you for sharing your concerns." You'll also receive an email with a refund decision.Complete the form and note that you'd like a refund.Choose the option that describes your situation.Select Request a refund or Report a problem.Select Payments & subscriptions Budget & order history.At the top right, click your profile icon.If you bought movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.
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